Dunkin Donuts case Essay Example | Topics and Well Written Essays - 1250 words

Dunkin Donuts case - Essay ExampleWith this concern, the essay forget qualitatively along with financially analyze and recommend better implementation strategies for DD in addressing and mitigating the aforementioned issues. II. DUNKIN DONUTS AND TOMMYS FRANCHISE STORE ANALYSIS Tommy evict be apparently observed as serving a privilege owner of DD for more than 17 years. However, as days passed, the performance of Tommys remembering declined as per the standard of Customer Satisfaction Guide (CSG). This eventually resulted in deteriorating the franchisee standard of DD. Besides, DD has in like manner been qualification complaints against Tommy close to his non-payment of fees to DD within the stipulated fourth dimension period. Thus, considering the aforementioned situation, it can be affirmed that DD should disenfranchise its affiliation with Tommy and restructure the barge in into a company-own establishment. The company-owned store would certainly assist DD towards make g reater sales through having greater ensure over the operational functions (Trefis, How Important Are social club Owned Stores to Mcdonalds Stock ?). However, prior to making this decision, certain options that have been provided to this situation require to be analyzed. These options have been elaborated hereunder. 1) Maintaining Tommy as Franchisee. The initial option, which has been provided to DD in this situation, is keeping Tommy as the franchise owner till the end of the contract. It can be affirmed that this event option would not be appropriate for DD owing to Tommys bad performance in maintaining the standards of his franchise store, which in turn, affected the brand image of DD at large. In addition, the non-payment of fees in a fixed time period by Tommy might also generate certain potential problems between him and DD. Thus, this option would not be relevant for DD in the situation of buying the store of Tommy with the lowest probable price. 2) Royce as a New Franchis ee Replacing Tommys Position. The second option of replacing Tommy with another franchise named Royce has been given to DD. It is powerfully believed that Royce entrust not only be able to meet the industry standards, but would also retort significant profits to DD. Therefore, this particular option can be justified on the grounds that DD will get 4.5 and 4.9% variable fee along with additional rental fee above sales of $165,000. 3) Company Owned Store at Tommys Franchise. The third option is to form a company owned store at Tommys franchise. This could be a favorable option for DD in terms of making significant profits. Assuming that this particular store would generate a sale of $ 290,000 and the total profit permissiveness of a company owned store is of 13%, the total cash flow and the profit valuation reserve of a company owned store would be more as compared to a franchise store. This can be better understood with the help of the following tabular representation. Apart from attaining substantial profitability, DD can also be benefitted from this option i.e. setting up a company owned store at Tommys franchise in terms of effectively monitoring the store, scrutinizing customers voice and controlling various operational functions of the store efficiently contributing further to its well-built brand image (Chabaud and Saussier, Incentives and Control In Company-Owned Vs. Franchised Outlets An Empirical Study At The Chain